Support
Help, without the phone tree.
Call us during business hours and you talk to a technician, not a queue. Most problems are fixed remotely — and when they aren't, we come to you.
Fastest route to a fix
Call M5 Networking
(480) 664-0802office@m5netaz.com- Mon – Fri, 8:00am – 5:30pm
- Saturday & Sunday, closed
- Technicians are background-checked and drug-screened
Leave your name, business name and number if we're on another call — we'll get back to you.
Remote Support
Start a secure remote session so a technician can see the problem on your screen and fix it while you watch.
remote.m5netaz.comOn-site visits
When hardware, cabling or a server is involved, we schedule a visit and finish the job in person.
Arrange a visitWhat to expect
Remote support in three steps.
No waiting on hold to explain the same thing twice — the technician who picks up your call stays with the issue.
Tell us what's happening
Call during business hours, or start a remote session and describe the problem in your own words.
We diagnose and fix it
Most issues are solved remotely while you stay on the line. You'll know what caused it and what we changed.
On-site when it needs hands
If hardware, cabling or a server is involved, we schedule a visit and finish the job in person.
Before you call
Five details that get you fixed faster.
Have these to hand and we can usually start working on the problem in the first minute of the call.
- The name of the computer or user affected
- What you were doing when the problem started
- Any error message on screen (a photo is perfect)
- The best number to reach you on
- Whether the problem is stopping work right now
Not urgent? Email office@m5netaz.com or send the request form on the contact page. For anything stopping work right now, the phone number and the remote session above reach us fastest during business hours.
Send a requestSomething broken right now?
Call us and describe what's happening. If it's urgent, say so — we'll tell you honestly what we can do today.